Responsible Gambling
At Lucky Hunter we take responsible gambling seriously. We want every visit to be safe and controlled, so we encourage players to set limits, recognise warning signs and seek help when needed. This page explains the tools and support we offer to promote safer play and how you can stay in control.
Player protection principles
We put player safety first by promoting controlled play and clear information. We encourage sensible staking, transparency about risks, and easy access to tools that let you manage how and when you play. Our approach is practical and supportive rather than punitive.
Activity-control tools
We provide self-service tools so you can take immediate control of your account. These include options to set deposit limits, apply loss limits, schedule time-outs and request full self-exclusion. You can change many settings in your account area, while longer exclusions may require contacting our support team for confirmation.
Deposit limits
You can set daily, weekly and monthly deposit limits to control spending. Limits take effect immediately or after a short cooling period depending on the setting. If you use multiple payment sources, please ensure all deposits are within the limits you set; crypto deposits may be handled differently where applicable.
Loss limits
Loss limits help cap how much you can lose in a given period. Use these limits alongside deposit controls to manage exposure. If you reach a loss limit, your ability to place further bets will be restricted until the limit resets or you reduce the limit period.
Time limits and account breaks
You can apply short cooling-off breaks for a fixed period or activate session reminders to prompt you to take a pause. These tools are useful if you find playing is taking up more time than you want. Temporary breaks are reversible after the chosen period; permanent self-exclusion is not.
Self-exclusion
Self-exclusion is available for players who need a longer-term break. During self-exclusion your account access is blocked and you will not be able to register or place bets. To reopen an account after a self-exclusion period you may be required to complete verification and a review process by our team. For account actions contact our support team as outlined in your account area.
Signs of problematic behaviour
Look out for signs such as chasing losses, playing for longer than intended, borrowing money to play, or neglecting work and family duties. If friends or colleagues express concern, take it seriously and consider using limits or taking a break.
Practical tips for staying in control
Set a budget before you play and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and do not chase losses. Share account details only with trusted family members if you want extra oversight.
Professional help and support organisations
If you or someone you know needs extra support, reach out to national organisations that specialise in safer gambling and treatment. In the UK these include GamCare, GambleAware, NHS gambling support services and the GamStop self-exclusion scheme. These organisations offer confidential advice, helplines and treatment options. If you need help using account controls or want to discuss safer play measures, contact our support team via the account help section; the team at LuckyHunter will assist and signpost appropriate local services.